| 000 -LEADER |
|---|
| fixed length control field |
00652nam a22001817a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
120320t xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1880461447 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF 5415.5 |
| Item number |
.C42 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Charles, Leslie. |
| 9 (RLIN) |
2218 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Rule # one: |
| Remainder of title |
"If you don't take care of the cusomer... somebody else will". |
| Statement of responsibility, etc |
Customer service handbook. |
| 246 ## - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Rule number one. |
| 246 ## - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Rule #1. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc |
Successories, Inc. |
| Date of publication, distribution, etc |
1997. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
43 p. |
| Dimensions |
23 cm. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
The essential handbook for those dealing directly with the most important asset any company has: it's customers. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services. |
| 9 (RLIN) |
1685 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Item type |
Books |
