| 000 -LEADER |
|---|
| fixed length control field |
01372cam a2200385 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
712175 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OkBaRHE |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20111104143326.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
970522s1997 nyua 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
97073148 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0028619536 (pbk.) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(DLC) 97073148 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)37858892 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
3748-86860 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
OCo |
| Transcribing agency |
OCo |
| Modifying agency |
NBuBE |
| -- |
DLC |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
lccopycat |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF 5415.5 |
| Item number |
.K37 1997 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8/12 |
| Edition number |
21 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Karr, Ron, |
| Dates associated with a name |
1956- |
| 9 (RLIN) |
1683 |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The complete idiot's guide to great customer service / |
| Statement of responsibility, etc |
by Ron Karr and Don Blohowiak. |
| 246 30 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Complete idiot's guide |
| 246 30 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Guide to great customer service |
| 246 30 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Great customer service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York, NY : |
| Name of publisher, distributor, etc |
Alpha Books, |
| Date of publication, distribution, etc |
c1997. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxvi, 326 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations. |
| 9 (RLIN) |
1684 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services. |
| 9 (RLIN) |
1685 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Blohowiak, Donald W. |
| 9 (RLIN) |
1686 |
| 856 7# - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Table of contents |
| Uniform Resource Identifier |
http://lcweb.loc.gov/catdir/toc/97-73148.html |
| Access method |
http |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Publisher description |
| Uniform Resource Identifier |
http://www.loc.gov/catdir/enhancements/fy0716/97073148-d.html |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
copycat |
| d |
2 |
| e |
opcn |
| f |
19 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
